CHAPTER 15 / CARE

Find a fault

  1. 1Check the local service state
  2. 2Check the matching network path
  3. 3Read the error record
STEP 2 OF 3

Check the matching network path

  1. Find which connection failed.
  2. Check the matching path in the table.
  3. Give the exact failing connection and error to the site network team.
FaultCheck this path
Client cannot connectTCP 44000 to the application server
Controller cannot connectTCP 4711 to the controller server
Note

Optional integrations can have other network needs.

Expected result

The fault check uses the correct documented connection.

I need help with this step

Give the exact failing connection and error to the site network team.

If a step does not work, refer to the original documentation supplied with the software or contact support@innerrange.com.

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